Customer Support for www.hairypussyonline.com website

Welcome to the Customer Service Area
This area covers most of the common problems you might encounter while accessing www.hairypussyonline.com.
If you still can't find the answer to your problem feel free to Email us here.

Movie problems
All of our full time movies have to be downloaded before you can play them. You will need to right click on the movie link and choose "save target as" to save the movie to your hard drive before watching it. You MUST install the DIVX codec / player to play these movies on your hard drive.

How do I download the movies?
Most movies on www.hairypussyonline.com use the Dvix Movie Codec - which means the movie won't stream or play until its fully downloaded to your hard drive. You will need to right click on the movie link and choose "save target as". Remember where you downloaded your movie too so you can find it and play it once you've finished download process. - Netscape users right click & choose "save link target as".
Advantage of this is you can view the movie over and over without having to download the movie every again, start building a HUGE collection. Just remember you'll need a big hard drive :)

Which movie player should I use to watch the movies once downloaded?
We highly suggest you download and install the latest version of Windows Media Player to play all your movies you download. It is the default player for all windows platforms so you don't need to download it again if you have windows XP installed. If you don't have Windows XP or want to upgrade to the latest version of Windows Media Player then click on the following link : Windows Media Player
When You download the latest version of Windows Media Player you might want to make it your default movies player. If you want to do that click here

Mozilla FireFox Users
Download Plugins for FireFox that you'll need to Play Movies on This Web Site - Download Here

Mac Users can also use Quicktime but they will need to download the DIVX Codec.

VERY IMPORTANT
To play all videos on HairyPussyOnline.com you will need:
1. Windows Media Player 10 or later
2. Quick Time Player 7.0.4. or later
3. Latest Versions of Web Browsers, Div-X and video codecs


Download Movies Problem
When i try to download a movie, it just goes to windows media player and says connecting, but the video never starts. What's wrong?
You have to download the movie on your hard drive before watching it - to download the movie, right click on the movie link and choose "save target as". When it's downloaded, just double click on the movie file to watch it. See below if you have sound or/and video only, you'll have to download the proper movie codec to view the movies.

How do I download movies when using a Apple MAC?
IE or AOL users: please click the download link, click and hold left mouse button. Click "Download link to Disk" and download the file to your hard drive.
Netscape users: Click the download link, click and hold left mouse button. Choose "Save link as" and continue to download the movie to your harddrive.

Username and Password Problem while downloading
When I play a movie in Windows Media Player or when I left click on the movie link on the website. It wont' accept my username & password. What do I do now?
First upgrade to the latest version of Windows Media Player HERE If your username & password still don't work inside Windows Media Player then we suggest downloading the movie to your hard drive and viewing it inside Windows media player there, or reinstall the Divx Movie player/Codec and make sure you install the divx alpha player and download and watch your movies inside this player, which is designed to play divx files.

Access problems
Our site video media is protected online by a security system that requires your username & password. If you are having troubles accessing any part of the site then you may need to upgrade your browser or windows media player.

AOL Users
If your an AOL user we recommend you update your software to 7.0 (Due to a lack in AOL security you might not be able to view this website properly with AOL 6.0 and older). If you continue to use AOL please make sure you Install Internet Explorer so you can access all the features on our network. AOL is very limited and some features of our sites may not work with AOL.

Download the latest versions of Online Browsers
Microsoft Internet Explorer and Netscape Browser

Can't access a part of www.hairypussyonline.com
Before you ask for help, first ensure that cookies and Java are enabled in your browser, then try accessing the product again.
For Internet Explorer users, you can check this by going into Tools, then Internet Options, then clicking on the Privacy tab. Make sure the slider is set on either Medium, Low or Accept All Cookies. Then move to the Advanced tab, scroll down until you find the header Microsoft VM, and make sure that both Java console and Java logging are enabled. Clear your cache, restart your browser and try connecting again.

Are you behind a Network Firewall or use Firewall software?
People using Personal Firewalls like Norton Protector, Black Ice Defender and so on should either configure or disable their firewall so that you can enjoy this site. If you would like to configure your firewall, make sure it is not blocking referring web addresses. We strongly recommend you disable it while viewing our site. We require that users post their referring URL's as part of our security. Many areas of the site are totally inaccessable if this information is unavailable. We aren't selling your information to anyone, or even sending ads to you, or any other sneaky tricks. This is a security function.

Netscape Users
For Netscape users, go to Edit, choose Preferences, go to Advanced, and make sure that Enable Java, Enable Javascript, and Accept All Cookies are checked. We suggest using IE 5.0 or Netscape 4.7. If you are using any form of Personal Firewall software, please disable it to view your product and then re-enable it after you are done viewing.

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